FAQs

Overseas virtual assistants are a simple, more affordable option for forward-thinking leaders. With Zenius remote teams, you can forget about hiring hassles, everyday HR management and liabilities like insurance, taxes and minimum wage laws.

Zenius makes it easy to find, hire and retain offshore talent.

Whether you need admin support or specialized skills, we build dedicated remote teams and help you scale quickly.

We make space for you to completely focus on working with your virtual teams. In the background, we handle all the everyday management hassles like compliance, paperwork and payroll.

Unlike other outsourcing or staffing companies, we don’t take a “one-size-fits-all” approach.

We create custom hiring flows, skill-based assessments and detailed screening guidelines for each role. This allows us to focus our efforts on the top candidates who actually fit the unique job requirements.

The results? You get the top 1% of remote professionals, with zero hiring hassles.

We never compromise on talent.

Zenius virtual assistants have proved their worth against hundreds of applicants. Our hiring process is so rigorous that only 1% of the candidates make it. We also bring in industry experts to interview candidates and review multiple assessments.

You can even take a hands-off approach and let us handle the entire process, from end to end.

Did you know that Zenius cuts the average time to hire by a sharp 50%?

You can typically get started in 1–2 weeks for general admin virtual assistants and 3 weeks for specialized virtual assistants.

However, sometimes the process may take longer depending on the profile, job responsibilities and the number of candidates required.

Hiring can be exhausting, especially when you have multiple open positions. That’s why we encourage all our clients to take a hands-off approach and let us handle the entire process, from end to end.

Of course, you can always reject potential candidates if they aren’t the right match.

However, we understand that it’s not so easy to let go of control in the beginning. So you’re welcome to review assessments and even interview the candidates for 30 minutes before making the final decision.

This way, you can ensure your new hire meets your expectations.

As a leading outsourcing agency, we know how to hire right for the job profile and the current hiring market. Our processes and foolproof assessments are designed by experts to find the best of the best.

But if you’re looking for a larger team with a specific skill or proficiency, we can customize the assessments for you!

If it’s a remote role, bring it on! We can recruit specialized remote teams with the exact skills and experience needed to excel in your company.

One, two or twenty—you can hire as many as you need! Zenius provides scalable support for growing teams. So you can even onboard more virtual talents to the team later on.

With Zenius, you get complete, dedicated teams. This means your full-time remote talents work only on your projects, eight hours a day, five days a week.

Zenius’ tech-savvy admin talents are your everyday heroes. As admin virtual assistants, they provide professional admin support for your business. You can even train them according to your business requirements.

Our teams of specialized talents offer niche skills in bookkeeping, marketing, e-commerce, real estate, social media, content creation and more.

If you have custom staffing needs, we love a good challenge! Get in touch and we’ll make it happen.

Your admin talents can manage your inbox, schedule meetings, post social media content, research online, organize your documents, update your CRM database, complete data entry tasks, coordinate with team members & clients and handle every other admin task that might come up on an average business day.

You can hire an admin VA even if you need them to work on only one of the above tasks.

Since specialized talents are hired based on your exact needs, they can do exactly what you want.

Whether you need marketing assistants, e-commerce experts, real estate support or anything in between, you get complete niche support.

While admin virtual assistants aren’t able to handle calls for you, Zenius offers several specialized roles with calling experience. Depending on your needs, you can hire virtual receptionists, cold calling VAs, outbound calling VAs, customer support VAs or more.

Just like with a typical employee, you can train your general admin virtual assistant to handle any task.

While it can sometimes feel like your virtual assistant can do everything, remember that a single virtual assistant may not possess all the niche skills your business needs.

For tasks that require specific skills, you can hire specialized virtual assistants to get results faster.

Of course! You can contact Zenius and get things going. 

Bring your exact requirements so we can devise the best recruitment strategy for your custom needs!

Full-time virtual assistants cover 40 hours every week (8 hours a day, 5 working days).

Part-time remote talents work 20 hours per week.

At the moment, we do not offer flexible hours, or less than 20 hours/week.

We guarantee at least 4 hours of overlap with working hours in your time zone. This means you’ll get to work with your remote team in real time and create magic!

Afterwards, you can hand over tasks to your virtual team members, so they can finish things up during your off-hours.

To maximize real-time collaboration between you and your remote team, we offer multiple shift options.

The shifts are limited so as to ensure work-life balance for our virtual assistants. After all, overworked talents simply can’t give their best.

Your virtual assistant will be online and available for chats, calls and video meetings throughout their working hours.

While team members may not be available 24/7, we’ll work with you to find a schedule that fits your needs. In special cases, if you have unavoidable tasks and the VAs are available to work, arrangements can be made ahead of time.

You can communicate with your virtual team using tools like Slack, Microsoft Teams, Zoom, Google Chat, etc. However, we can’t allow one-to-one communication over WhatsApp due to security concerns.

Of course!

You will get detailed work reports with screenshots of your remote team’s work. You’ll be able to track their activity and ensure things are running smoothly.

We also record your team’s working hours and share monthly timesheets.

Zenius talents can navigate tools like ClickUp, Asana and Trello for task & project management.

If you have any other favorite tools, our talents can adapt!

Yes, Zenius offers a two week trial period with zero risk. This gives you time to work with your virtual assistants and ensure they’re the right match for your business.

If you’re 100% happy with your remote team, you’ll be billed for the time and continue with the same team members.

If you’re not fully satisfied, you won’t be charged. At this point, you can choose to start a second no-risk trial with virtual assistants who might be a better fit.

Once you contact Zenius, we’ll start by understanding your recruiting needs.

Do you need an admin virtual assistant or a specialized remote team? Which skills will help your business grow?

With these answers, the hunt for the best match begins. We start screening, evaluating and interviewing candidates. We also get experts to review these candidates to help you make the final decision.

Zenius is with you beyond onboarding too. Your account manager will stay in touch and regularly check in to ensure things are running smoothly.

Zenius provides virtual talents on a simple, monthly subscription plan.

You’ll get one monthly invoice at the beginning of each month. No more weekly payroll hassles for you!

All our general admin virtual assistants receive training in back-office tasks.

Specialized talents bring their industry experience and niche knowledge to the table.

We know every business works differently. So we provide trainable talents who can adapt to your unique workflows effortlessly. To enable this further, you can provide internal resources and teach them your ways of doing business.

We offer customized training for larger teams of specialized remote talents. Our in-house experts will develop SOPs and comprehensive training materials at an additional cost.

Zenius pairs you with a reliable account manager for support queries, service requests and urgent issues related to your virtual team.

Our recruiting process includes checks for potential issues, so such cases are rare.

However, if any performance or behavior issue does arise, we will work together and find a replacement quickly. Your Zenius account manager will make sure productive work restarts as soon as possible!

Yes! As long as you provide 2 weeks’ notice, you can replace or remove talents from your team anytime.

Yes! There is no lock-in period. Cancellation is simple, with a short notice period (2 weeks).

Unlike with traditional employees, you aren’t tied to your virtual talents for months or years.

We aim for long-term relationships with all our talents. But if someone leaves unexpectedly, we’ll get you a replacement quickly. Your Zenius account manager will make sure productive work restarts as soon as possible!

Zenius does not offer fully managed services currently. To get the most from your virtual assistants and remote talents, you’ll need to manage your project resources, timelines and team performance.

If you choose Zenius, you’ll be working with a tech-savvy professional who is efficient, highly qualified and English proficient.

Our talents are located in India, Indonesia & Philippines.

Yes. All Zenius talents speak fluent English. They also have excellent written communication skills.

Zenius talents will work remotely from their own workspace. However, they’ll be supervised by our team.

Zenius’ virtual talents will have their own personal workspace with good computers and secure, high-speed broadband connections.

However, if you need them to work with specific tools and software like Canva Pro, etc, you will have to share access with your remote team.

Before hiring, we conduct a thorough background verification to verify the candidates’ identity, qualifications and employment history.

All Zenius employees sign a non-disclosure agreement (NDA) to protect client confidentiality and business information.

Of course! When an employee is appreciated, they bring their everything to the job.

You can reward your team members at any time. Just let us know and we can facilitate it in the monthly invoice.