What can my call center virtual assistant do?

Your call center virtual assistants make inbound and outbound calls, answer customer queries, resolve complaints, generate leads, de-escalate tense situations and manage appointments. They become your brand’s voice and leave a positive impression on your customers.

Can my virtual assistant call center make inbound and outbound calls?

Absolutely! They resolve customer queries and provide technical support through inbound calls, while proactively making cold calls for lead generation and customer surveys. Call center VAs follow your business guidelines, ensuring a smooth and engaging customer experience in every call.

How do call center VAs handle customer complaints?

Call center VAs are trained in active listening and empathetic communication. They listen to customer complaints calmly, acknowledge their issue and apologize sincerely to pacify frustrated customers. If the matter is complex, they escalate the call to a supervisor for higher-level support.

What are the skills of a call center virtual assistant?

Call center virtual assistants are skilled in communication, calling operations, conflict resolution and other related tasks. They are tech-savvy and solution-oriented, representing your business with utmost professionalism before your customers!

Can my call center virtual assistant speak English?

Yes! Your call center VA is fluent in English and can easily cater to your English-speaking customer base.

Can call center virtual assistants generate leads for me?

Yes! Call center virtual assistants are trained in outbound calling, market research and lead generation. They can make cold calls, collect key information from prospects and help convert leads into potential customers.

Will my Call Center Virtual Assistant only do the tasks listed here?

The mentioned tasks are just examples to show how this role could fit in your business. The Call Center Virtual Assistant will be hired based on your custom needs & requirements. Consider them as your own employee. You can train them on your workflows, manage their work and assign tasks as needed.

Can I replace my Call Center Virtual Assistant if it’s not a good fit?

Yes, you can replace your Call Center Virtual Assistant for free within the first week. This gives you time to work together and ensure they’re the right match.

Can I replace or remove my Call Center Virtual Assistant if it’s not a good fit?

Yes, you'll be able to replace talents or remove them from your team.

What makes Zenius different?

Most staffing companies select candidates through generic screening tests. Zenius doesn’t. Instead, we build skill-based assessments based on the tasks & responsibilities you want to hand over. These custom tests reflect how the candidate will actually perform in that role, in your specific business context. Once they’re onboarded, Zenius talents are almost like your own employees. You can assign new tasks, set priorities, train them on your existing systems and more. Plus, no payment is required until you pick a candidate. So the entire talent search process has no risk for you. The results? You get the top 1% of remote professionals, with zero hiring hassles.

What is a dedicated talent?

With Zenius, you get complete, dedicated teams. This means your full-time remote talents work only on your projects, eight hours a day, five days a week.

What does the hiring process look like?

Tell us your hiring needs & scope of work for the roles over a quick email or discovery call. We turn that into a custom hands-on assessment built around your actual job requirements. That’s how we hone in on the top 1% of remote professionals. You get a shortlist of vetted candidates to review & interview yourself. So you can meet them and check for a perfect fit before you commit. Once you onboard your remote team, Zenius handles the HR, compliance and payroll. You get a single monthly invoice and a dedicated team that’s ready to grow your business.

How do you assess candidates for my specific role requirements?

We start by understanding your exact requirements for the roles you’re looking to fill. For each role, we build a custom skill-based assessment around the actual tasks of that position. All candidates are evaluated on this practical test, and fewer than 1 in 100 candidates get selected for your review. You can interview shortlisted candidates or take a hands-off approach while we handle the entire process, from end to end.

Will I be able to review & interview the vetted candidates?

Yes! In fact, we encourage you to review assessments and interview shortlisted candidates before making the final decision. This helps us ensure your new hire is a great fit and meets your expectations from day one. In the end, if it doesn’t work for you, it doesn’t work for us.

How long will it take to hire my remote team?

Hiring with Zenius is 50% faster than average! It generally takes 10 to 15 business days, but if you’re looking for a very niche or specialized skill, then it might take up to 20 business days.

Can I choose between full-time and part-time?

Yes, of course! Zenius offers both full-time (40 hours/week) & part-time (20 hours/week) virtual team members.

Can I choose my remote talent's working hours?

Yes, Zenius offers multiple shift options to match your preferred working hours! Whether you need an early morning shift or late shift, all pre-vetted candidates will be ready to work in the required hours.

How can I monitor my remote team’s work?

We provide detailed work reports with screenshots of your remote team’s daily work. So you’ll be able to track their activity and ensure things are running smoothly. We also record your team’s working hours and share monthly timesheets.

Will my Call Center Virtual Assistant sign a confidentiality agreement?

Yes, all Zenius remote team members sign non-disclosure agreements (NDA) before starting, to protect client confidentiality & business information and ensure peace of mind. Before hiring, we also conduct a thorough background verification to verify the candidates’ identity, qualifications and employment history.

Solutions

Call Center Virtual Assistant

Hire a call center virtual assistant for reliable customer support at $6/hour.

Don’t let customer calls overwhelm your core team.

Outsource professional calling support to call center virtual assistants. Skilled customer service, scalable teams and cost savings, all in one smart solution!

As featured on:

We find the best talent solutions for your company.

Whether you have one or twenty positions to fill, we can get it done.

Transform your business calls with call center virtual assistants.

Missing out on important customer calls?

Call center virtual assistants offer professional call support for your customer care and sales departments.

With their expertise in inbound and outbound calling, they improve response times, enhance customer satisfaction and generate more leads for your business.

Provide personalized support and stay connected with your customers with your virtual call assistants!

These tasks are just examples. Zenius talents can do so much more!

Can you log all the call details from last month?

10:01 AM
Make 35 calls to brief customers about our new product.

10:56 AM
I need a report about leads generated in this quarter.

11:34 AM
Conduct a survey of our SaaS product among 50 customers.

12:02 PM
Call customers who have abandoned carts for over a week.

02:12 PM
Can you create a report on common customer complaints?

03:28 PM
Send a list of all escalated calls since last year.

04:23 PM

Tasks your telemarketing virtual assistant can do.

Don’t see what you’re looking for? We source candidates for the exact tasks you want to assign.

Outbound calling
Inbound calling
Cold calling
Complaint resolution
Call escalation

Persuade & convert potential customers.

Want to stay proactively connected with your customers? A call center virtual assistant is the way to go!

Whether you want to generate leads or conduct market research, they can make outbound calls for you with purpose and precision.

Virtual call assistants follow your company guidelines and exhibit professionalism, helping you build meaningful connections, drive engagement and promote business growth.

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Tackle all complaints & queries.

Missed a call? That’s a serious loss for a business! A call center virtual assistant can make sure that never happens again.

They patiently resolve customer queries, provide instant solutions and deliver helpful information.

These VAs become the voice of your brand, handling customer calls and making each caller feel valued.

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Generate brand awareness & close deals.

If cold calling is an art, your call center VA is an artist!

From researching prospects to generating leads, they make sure every interaction is worthwhile.

Your VA can follow a pre-defined script, ask qualifying questions and build a sales pipeline for your business.

Turn unknown contacts into curious leads with a call center virtual assistant!

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Offer quick solutions to grievances.

Winning your customers’ trust is trickier than winning customers.

But virtual call center assistants can do both with their professional communication, quick service and instant issue resolution.

By effectively resolving customer complaints, they turn negative experiences into positive ones and enhance your brand reputation!

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Transfer complex calls to superiors.

Some calls are complex, but call center virtual assistants know how to handle them effectively!

In critical, high-priority scenarios, they listen attentively to customers, understand their concerns and transfer the call to senior agents.

Your VA can forward calls, follow up for updates and keep customers in the loop.

With their professional service, call center VAs win customers’ hearts and earn you a reputable name!

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Benefits of hiring a call center virtual assistant

Want customers to trust you?

Offer swift issue resolution, personalized support & excellent service with call center virtual assistants!

Better customer service

Let your call center virtual assistant deliver consistent, friendly and professional support.

They listen to customer complaints patiently and make callers feel acknowledged, helping your business achieve a customer-first reputation.

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Quick issue resolution

Never keep a customer waiting! Resolve their issues instantly with a professional call center VA.

They quickly identify problems, provide real-time solutions and ensure your customers are satisfied with the resolution.

Rapid service and accurate solutions elevate customers’ trust in your brand.

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Cost-effective solution

Whether you run a small business or an enterprise, budget is always a key factor.

Call center virtual assistants provide high-quality, scalable support without the overhead of full-time hires.

Enjoy the same service and professionalism at a fraction of the price!

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Improved responsiveness

Time is a valuable asset in today’s competitive world. To satisfy customers, you must respect their time.

A call center virtual assistant can help you with that!

They improve the responsiveness of your business with prompt call management, swift issue resolution and quick service delivery.

Accelerate your customer service effortlessly with call center VAs!

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Better work-life balance

Are constant calls, complaints and regular follow-ups draining you?

Stop juggling so many things at once! Take a break and let your call center VA handle your customers.

When you delegate these tasks to VAs, you have fewer distractions and more time for deep work. Relax and get your rhythm back by hiring a virtual assistant for contact centres.

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Does your industry need a virtual call assistant?

Hire Call Center Virtual Assistants starting $6/hour

Full Time

Part Time

Entry-level

$6 - $7.5

per hour

Early career, with potential to upskill & grow fast

Up to 2 years experience
Full time (40 hrs/week)
Pay after candidate match
Hands-off hiring
Matched to your needs
Dedicated team
Easy team expansion
Multiple shift options
Custom skill assessments

Experienced

$7.25 - $8.75

per hour

Seasoned pros, ready to make an impact

2+ years experience
Full time (40 hrs/week)
Pay after candidate match
Hands-off hiring
Matched to your needs
Dedicated team
Easy team expansion
Multiple shift options
Custom skill assessments

Entry-level

$7.5 - $9

per hour

Early career, with potential to upskill & grow fast

Up to 2 years experience
Part time (20 hrs/week)
Pay after candidate match
Hands-off hiring
Matched to your needs
Easy team expansion
Multiple shift options
Custom skill assessments

Experienced

$8.75 - $10.25

per hour

Seasoned pros, ready to make an impact

2+ years experience
Part time (20 hrs/week)
Pay after candidate match
Hands-off hiring
Matched to your needs
Easy team expansion
Multiple shift options
Custom skill assessments

Testimonials

Approved by entrepreneurs & business owners like you.

Sid K

CEO, Stowfly

“Great team & very easy to work with. They delivered on all the goals & did it at a very good price point. Highly recommend!”

Noël Urbain

Web Cancun

“The process was easy, communication was clear & efficient. We've been working with them for a couple of years & quality is never an issue.”

Jim Emsley

ELM Legal Services

“We tested the water with them and they provided an exemplary service. We are grateful & will work with them again.”

Garrett Strommen

Strommen

“Himanshu promised a quality service, and he delivered.”

Lee Kemp

Vermillion Films

“The result was what we needed, quickly and with a reasonable price. So overall we're happy to recommend.”

Jeno Espinosa

eSkilled

“. . . incredibly easy to work with, & their services are truly exceptional! We're looking forward to expand our business with them!”

Mike Bluestone

Smile Brilliant

“Rest assured they will deliver on their promise.”

Zero missed calls. Long lasting connections.

Hire call center virtual assistants for stronger customer relationships today!

The Zenius advantage

How it works

Three steps to effortless hiring.

We’ve cracked the hiring code to help you build a team brimming with potential.

Reach out

Together, we’ll plan a scope of work for your specific needs.

Pick your champions

Our team will find the best
candidates for you.

Say hello!

Onboard the team, show them how you do things & get results!

Looking to build the perfect customer support team?

Zenius brings you the top 1% talents for every role.

Prospecting Virtual Assistant

Chat Support Virtual Assistant

Lead Generation Virtual Assistant

CRM Virtual Assistant

Customer Service Virtual Assistant

Data Entry Virtual Assistant

Lightning doesn’t strike twice. But Zenius aces it every time.

The best remote teams you can ask for, on a simple, monthly subscription plan.

Frequently asked questions

Got questions about call center virtual assistants?

Got questions about Zenius?

We start by understanding your exact requirements for the roles you’re looking to fill.

For each role, we build a custom skill-based assessment around the actual tasks of that position. All candidates are evaluated on this practical test, and fewer than 1 in 100 candidates get selected for your review.

You can interview shortlisted candidates or take a hands-off approach while we handle the entire process, from end to end.

Most staffing companies select candidates through generic screening tests. Zenius doesn’t.

Instead, we build skill-based assessments based on the tasks & responsibilities you want to hand over. These custom tests reflect how the candidate will actually perform in that role, in your specific business context.

Once they’re onboarded, Zenius talents are almost like your own employees. You can assign new tasks, set priorities, train them on your existing systems and more.

Plus, no payment is required until you pick a candidate. So the entire talent search process has no risk for you.

The results? You get the top 1% of remote professionals, with zero hiring hassles.
Tell us your hiring needs & scope of work for the roles over a quick email or discovery call.

We turn that into a custom hands-on assessment built around your actual job requirements. That’s how we hone in on the top 1% of remote professionals.

You get a shortlist of vetted candidates to review & interview yourself. So you can meet them and check for a perfect fit before you commit.

Once you onboard your remote team, Zenius handles the HR, compliance and payroll. You get a single monthly invoice and a dedicated team that’s ready to grow your business.

Ready to meet
your new team?

Onboard high-caliber, dedicated, full-time team members on a flexible monthly plan.

Let our staffing experts handle screening, hiring, training, onboarding, payroll, everyday HR and more.

Get access to
top 1% talents.

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No payment until a candidate is chosen.

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Hire a call center virtual assistant for reliable customer support at $6/hour.

We find the best talent solutions for your company.

Transform your business calls with call center virtual assistants.

Tasks your telemarketing virtual assistant can do.

Benefits of hiring a call center virtual assistant

Does your industry need a virtual call assistant?

E-commerce

Customer support

Sales

Real estate

Architecture

Hospitality

Small businesses

Hire Call Center Virtual Assistants starting $6/hour

Entry-level

Experienced

Entry-level

Experienced

Testimonials

Approved by entrepreneurs & business owners like you.

Zero missed calls. Long lasting connections.

The Zenius advantage

Effortless hiring

Tailor-made teams

Fast recruitment

Top 1% talent

How it works

Three steps to effortless hiring.

Reach out

Pick your champions

Say hello!

Looking to build the perfect customer support team?

Frequently asked questions