Hire customer service virtual assistants to keep customers happy.

Poor service can ruin a great business. Let customer support virtual assistants handle your calls, chats and emails for zero slip-ups.

From answering queries and resolving complaints to gathering feedback, they turn daily interactions into top ratings.

We find the best talent solutions for your company.

Whether you have one or twenty positions to fill, we can get it done.

Build the perfect customer support team with these roles

From virtual receptionists to live chat professionals, we have the right talents for your customer care needs.

Retain more customers with customer service VAs.

Without consistent and empathetic customer service, you don’t just disappoint customers, you lose them.

That’s where we step in, so your customers don’t step out.

No more missed queries or slow replies, just seamless omnichannel support that keeps you fast, responsive and reliable—so customers keep coming back again and again!

  • Check and respond to yesterday’s email queries.
    9:35 AM
  • Please close all resolved tickets and update their statuses.
    10:01 AM
  • Can you remind Mr. Smith about renewing his gym membership?
    10:47 AM
  • Let’s send customers a short satisfaction survey after every call.
    11:08 AM
  • Are there any Instagram comments we haven’t replied to yet?
    12:20 PM
  • Invite repeat customers to join our loyalty program.
    1:18 PM
  • Note down common issues mentioned in recent online reviews.
    3:36 PM
  • Call our top buyers to promote the new limited-time offer.
    4:45 PM

Tasks to delegate to your virtual customer service team.

Offer helpful answers and prompt solutions.

Virtual customer care representatives respond promptly to queries, explain product features and provide real-time order updates.

They handle complaints with patience and professionalism, calming frustrated customers by offering practical solutions.

Through active listening and personalized support, these VAs make customers feel valued and heard, making every conversation a positive interaction.

Hire Now
Ensure smooth operations with reliable backend support.

Need help with data entry or CRM updates? Customer support virtual assistants can take over routine admin tasks to streamline your daily workflow.

They can organize customer records, log call notes and create FAQ guides for common queries.

Your VA can also troubleshoot basic technical issues such as logouts and device incompatibility issues, ensuring smooth, frustration-free customer experiences.

Hire Now
Track and close support tickets without delay.

Customer care representatives can create, track and close support tickets in your CRM or helpdesk platform, reducing customer wait times.

They can communicate issues to relevant departments, keep records of unresolved cases and monitor reopened tickets to ensure nothing slips through the cracks.

By speeding up response and resolution times, your VA boosts customer satisfaction and builds long-term trust.

Hire Now
Provide seamless bookings and proactive reminders.

Customer service virtual assistants take the hassle out of bookings by checking availability, managing appointments and preventing double bookings.

They also handle cancellations and reschedules, offering alternatives to avoid missed opportunities.

With reminders for subscription renewals, installations and software upgrades, your VA keeps customers informed and engaged.

Hire Now
Remain active and helpful across all platforms.

Struggling to stay responsive on every platform?

Customer service virtual assistants can cover email, live chat, phone and messages, providing well-rounded support.

They can actively monitor social media DMs, tags and mentions, ensuring no query goes unnoticed.

By replying to comments, thanking customers for positive reviews and responding promptly to negative feedback, support VAs keep you active and approachable.

Hire Now
Gain valuable insights to level up your customer support.

Customer care representatives help you deliver exactly what your customers want.

They conduct targeted surveys and gather reviews to gauge brand sentiment.

By identifying recurring issues, your VA helps resolve common frustrations and improve overall satisfaction.

Customer service VAs also monitor key metrics, uncover service bottlenecks and refine their approach to consistently deliver top-notch support.

Hire Now
Engage customers and boost retention with loyalty programs.

Customer support representatives manage loyalty programs to help you retain customers and attract new ones.

They enroll customers into rewards, point systems and referral programs, keeping them informed about their tier status and how to level up.

Your VA can also answer program-related queries and explain processes clearly, boosting memberships and driving repeat purchases.

Hire Now
Deliver personalized support and proactive outreach.

Customer service virtual assistants can efficiently handle inbound calls—resolving queries, managing bookings and making callers feel heard.

They can also make outbound calls to upsell products, follow up on leads, collect feedback or share offers.

By following a brand-approved script and communicating with professionalism, your VA strengthens customer relationships with every call.

Hire Now

Level up your customer care with virtual assistants.

Customer service virtual assistants deliver consistent, personalized support that delights customers and builds lasting loyalty.

Hire now to elevate your brand reputation!
  • Customer care virtual assistants listen patiently, resolve complaints quickly and make customers feel valued, fostering lasting relationships.

Get customer care VAs who adapt to your business

One missed message can cost you a customer.

Hire customer service virtual assistants to respond quickly, resolve issues fast and keep customers happy.

The Zenius advantage

Effortless hiring

Say goodbye to staffing headaches.

Tailor-made teams

Handpick skills and build versatile teams.

Fast recruitment

Kickstart real work in under 21 days.

No setup fee

So you only pay for work that matters.

How it works

Three steps to effortless hiring.

We’ve cracked the hiring code. With a simple, three-step process, we help you build a team brimming with potential.

01

Reach out

Together, we’ll plan a scope of work for your specific needs.

02

Pick your champions

Our team will find the best
candidates for you.

03

Say hello!

Onboard your team, show them how you do things and watch your business take off!

Lightning doesn’t strike twice. But Zenius aces it every time.

The best remote teams you can ask for, on a simple, monthly subscription plan.

Frequently asked questions

Got questions about customer service virtual assistants?

Got questions about Zenius?

Ready to meet your new team?

Hiring exceptional talents is not so daunting when you have Zenius on your side!

Onboard high-caliber, dedicated, full-time team members on a flexible monthly plan.

Let our staffing experts handle screening, hiring, training, onboarding, payroll, everyday HR and more.

Get access to
top 1% talents.

Get access to top % talents.

"*" indicates required fields

Built for businesses of every size.