- Hospitality Virtual Assistant
Hire hospitality virtual assistants to impress every guest.
When you’re caught up in daily operations, your guests may feel ignored.
Hospitality virtual assistants can manage communications, reservations and listings so you can focus on your guests and create unforgettable stays!
We find the best talent solutions for your company.
Whether you have one or twenty positions to fill, we can get it done.
Hospitality virtual assistants for smoother stays & happier guests.
Buried in routine tasks? No time to focus on improving guest experiences?
In the hospitality world, if you’re not staying ahead, you’re falling behind.
Your hotel virtual assistant can help you shine with professional communication, seamless booking management, SEO-optimized listings and competitor research.
Whether you run a hotel, resort or Airbnb, our hotel virtual assistants don’t just keep you going, they drive you forward!
- Please check our email for new enquiries and bookings.09:23 AM
- We had a cancellation. Please process the refund by EOD.10:01 AM
- Remind this week’s guests about our no-pet policy.10:30 AM
- Let’s update our OTA listings with the latest photos.11:17 AM
- Can you check what amenities other Airbnbs are offering?12:34 PM
- Send guests the details of our pickup & drop-off services.01:26 PM
- Alert me ASAP if we get any negative reviews!02:04 PM
- Please send our early check-out policy to Mrs Palmer.04:28 PM
What can hospitality virtual assistants do for you?
- Reservation management
- Guest communications
- OTA listing management
- Research & insights
- Customer reviews management
- Daily operations support
Hotel virtual assistants take bookings off your plate, ensuring accuracy and efficiency from start to finish.
They manage bookings across email, chat, phone or online booking systems—sending confirmations, verifying payments and issuing refunds for cancellations.
By updating availability, syncing calendars across platforms and managing your PMS, they prevent double bookings and help you maximize occupancy.
With hotel virtual assistants, guests experience premium treatment from the start.
Your VA ensures prompt and professional communications—answering queries, sharing booking details, explaining hotel policies and confirming arrival times.
They also act as a virtual concierge, offering personalized support by sending welcome messages, recommending local attractions and tending to special requests to make guests feel at home.
With hundreds of hotel listings online, standing out is key to attracting guests.
Hotel virtual assistants optimize your listings with keyword-rich descriptions, titles and metadata, improving your ranking in OTA search results.
They also edit your listing photos, showcasing your property at its best and helping guests envision a relaxing stay at your hotel.
The best in hospitality are those who’re always learning, adjusting and anticipating what’s next.
Hospitality virtual assistants monitor your competitors' offerings and pricing strategies to keep your services aligned with industry standards.
They also track seasonal trends, customer expectations and emerging platform opportunities—so you adapt to market shifts quickly and stay in the game for the long run.
One overlooked bad review can throw a wrench in your property’s reputation.
Hotel virtual assistants monitor all platforms to check for negative reviews and respond to concerns quickly and professionally. They also flag recurring issues that may hinder guest satisfaction.
By proactively encouraging guests to leave positive reviews, they help you build a trusted, traveler-approved reputation.
Virtual hospitality assistants keep your operations running like clockwork by preventing delays or frustrations, never giving your guests a reason to complain.
By scheduling housekeeping and maintenance tasks on time, they ensure your property is always spotless and ready to welcome guests.
Build your dream hospitality support team
Why hotels thrive with hospitality virtual assistants
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Streamlined operations
Running a hotel is no easy job.
Between managing bookings, looking after guests and tracking finances, it’s easy for things to slip through the cracks.
Hotel virtual assistants help you stay on top of it all.
They take care of the behind-the-scenes work, so not even a linen change is forgotten.
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More time for guests
Drowning in daily tasks? That’s time taken away from your guests.
Let hospitality virtual assistants handle the day-to-day, so you can focus on the people who matter most.
Spend less time on admin and more time welcoming visitors, making them feel at home and being the perfect host.
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Higher OTA rankings
With endless hotel options out there, travelers are spoiled for choice.
Hospitality virtual assistants help you stand out from the crowd.
By using relevant keywords, engaging descriptions and high-quality photos, your VA optimizes your listings—so you rank higher and get noticed first.
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Increased bookings
Struggling with low bookings?
A hospitality virtual assistant can get you out of the slump!
They make your listings look great, showcasing your property in the best light to attract visitors.
By responding quickly to booking queries, they help guests feel confident in choosing you—increasing bookings and winning more customers.
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Positive guest ratings
Every host dreams of a glowing review.
Hotel virtual assistants help make it happen!
They make your guests feel special from the first interaction, answering questions and easing concerns.
By making visitors feel not just accommodated, but cared for, your VA earns you more positive reviews from happy customers.
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Competitive edge
Want to stay ahead in the hospitality game? Hotel virtual assistants are your secret weapon!
From seamless backend support to flawless guest interactions, they keep you thriving.
By researching and sharing the latest market insights, your VA gives you the edge to outperform your competitors.
We build exceptional teams for your industry.
Keep your rooms booked and guests happy.
The Zenius advantage
Effortless hiring
Say goodbye to staffing headaches.
Tailor-made teams
Handpick skills and build versatile teams.
Fast recruitment
Kickstart real work in under 21 days.
No setup fee
So you only pay for work that matters.
How it works
Three steps to effortless hiring.
We’ve cracked the hiring code. With a simple, three-step process, we help you build a team brimming with potential.
01
Reach out
Together, we’ll plan a scope of work for your specific needs.
02
Pick your champions
Our team will find the best
candidates for you.
03
Say hello!
Onboard your team, show them how you do things and watch your business take off!
Lightning doesn’t strike twice. But Zenius aces it every time.
The best remote teams you can ask for, on a simple, monthly subscription plan.
Frequently asked questions
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What tasks can hospitality virtual assistants handle?
Hospitality VAs can manage bookings, respond to guest inquiries, optimize listings and schedule daily housekeeping or maintenance tasks.
They also monitor guest reviews and research competitors to help you serve guests better.
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Do hospitality VAs handle guest communications?
Definitely! Hospitality VAs respond to queries via email, live chat or calls.
They share booking details, send personalized welcome messages, explain hotel policies and even recommend local attractions to enhance guest experiences.
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Can hotel VAs help me improve guest reviews?
Yes, hotel VAs contribute to positive guest experiences by responding promptly to questions, providing timely updates and resolving concerns.
They also encourage satisfied visitors to leave feedback, helping you gain better reviews.
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What kind of research can hospitality VAs do to keep me ahead?
Hospitality VAs can analyze competitor pricing, promotions, amenities and guest reviews.
They can also track customer preferences, traveler trends, popular local attractions and seasonal demands to help you move with the times.
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What skills should I look for in a hospitality VA?
An ideal hospitality VA should have strong communication, multitasking and organizational skills.
They should know how to use different booking platforms and have a friendly, patient attitude to provide great guest service.
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Who should hire hospitality VAs?
Hospitality VAs are a great fit for hotel owners, Airbnb hosts and vacation rental managers.
They help streamline operations and enhance guest satisfaction without draining your budget.
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Can a hotel VA manage OTA listings?
Yes! They can optimize listings on platforms like Airbnb by writing engaging descriptions, adding high-quality photos and using relevant keywords to boost visibility.
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How do hospitality VAs keep my daily operations smooth?
Hospitality VAs manage guest check-ins and check-outs, update calendars, prevent double bookings and schedule housekeeping tasks—keeping your day-to-day operations running without a hitch.
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Can hotel VAs help with reputation management?
Yes! Hotel VAs can monitor reviews, respond professionally to feedback and flag any negative comments for your attention, helping you maintain a reputable online image.
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Can hospitality VAs help during peak seasons?
Absolutely! Hospitality VAs manage the surge in guest queries, prevent double bookings and coordinate check-ins, keeping you efficient and responsive even during busy periods.
Got questions about Zenius?
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What is a dedicated talent?With Zenius, you get complete, dedicated teams. This means your full-time remote talents work only on your projects, eight hours a day, five days a week.
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Will the remote talent's working hours match mine?You get at least four hours of seamless real-time collaboration with your remote team everyday. This is a Zenius guarantee!
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How do you find the best candidates?We bring in industry experts to review assessments and interview candidates. Such a rigorous process ensures that we only hire top-notch talent—quite literally the 1%—for you. You can take a hands-off approach while we handle the entire process, from end to end.
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Can you find me someone with any specific skill?If it’s a remote role, bring it on! We can recruit specialized remote teams with the exact skills and experience needed to excel in your company.
Ready to meet your new team?
Hiring exceptional talents is not so daunting when you have Zenius on your side!
Onboard high-caliber, dedicated, full-time team members on a flexible monthly plan.
Let our staffing experts handle screening, hiring, training, onboarding, payroll, everyday HR and more.
Get access to top 1% talents.
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