- Hospitality Virtual Assistant
Hire hospitality virtual assistants to impress every guest.
When you’re caught up in daily operations, your guests may feel ignored.
Hospitality virtual assistants can manage communications, reservations and listings so you can focus on your guests and create unforgettable stays!
We find the best talent solutions for your company.
Whether you have one or twenty positions to fill, we can get it done.
Hospitality virtual assistants for smoother stays & happier guests.
Buried in routine tasks? No time to focus on improving guest experiences?
In the hospitality world, if you’re not staying ahead, you’re falling behind.
Your hotel virtual assistant can help you shine with professional communication, seamless booking management, SEO-optimized listings and competitor research.
Whether you run a hotel, resort or Airbnb, our hotel virtual assistants don’t just keep you going, they drive you forward!
- Please check our email for new enquiries and bookings.09:23 AM
- We had a cancellation. Please process the refund by EOD.10:01 AM
- Remind this week’s guests about our no-pet policy.10:30 AM
- Let’s update our OTA listings with the latest photos.11:17 AM
- Can you check what amenities other Airbnbs are offering?12:34 PM
- Send guests the details of our pickup & drop-off services.01:26 PM
- Alert me ASAP if we get any negative reviews!02:04 PM
- Please send our early check-out policy to Mrs Palmer.04:28 PM
What can hospitality virtual assistants do for you?
- Reservation management
- Guest communications
- OTA listing management
- Research & insights
- Customer reviews management
- Daily operations support
Hotel virtual assistants take bookings off your plate, ensuring accuracy and efficiency from start to finish.
They manage bookings across email, chat, phone or online booking systems—sending confirmations, verifying payments and issuing refunds for cancellations.
By updating availability, syncing calendars across platforms and managing your PMS, they prevent double bookings and help you maximize occupancy.
With hotel virtual assistants, guests experience premium treatment from the start.
Your VA ensures prompt and professional communications—answering queries, sharing booking details, explaining hotel policies and confirming arrival times.
They also act as a virtual concierge, offering personalized support by sending welcome messages, recommending local attractions and tending to special requests to make guests feel at home.
With hundreds of hotel listings online, standing out is key to attracting guests.
Hotel virtual assistants optimize your listings with keyword-rich descriptions, titles and metadata, improving your ranking in OTA search results.
They also edit your listing photos, showcasing your property at its best and helping guests envision a relaxing stay at your hotel.
The best in hospitality are those who’re always learning, adjusting and anticipating what’s next.
Hospitality virtual assistants monitor your competitors' offerings and pricing strategies to keep your services aligned with industry standards.
They also track seasonal trends, customer expectations and emerging platform opportunities—so you adapt to market shifts quickly and stay in the game for the long run.
One overlooked bad review can throw a wrench in your property’s reputation.
Hotel virtual assistants monitor all platforms to check for negative reviews and respond to concerns quickly and professionally. They also flag recurring issues that may hinder guest satisfaction.
By proactively encouraging guests to leave positive reviews, they help you build a trusted, traveler-approved reputation.
Virtual hospitality assistants keep your operations running like clockwork by preventing delays or frustrations, never giving your guests a reason to complain.
By scheduling housekeeping and maintenance tasks on time, they ensure your property is always spotless and ready to welcome guests.
Build your dream hospitality support team
Why hotels thrive with hospitality virtual assistants
We build exceptional teams for your industry.
Keep your rooms booked and guests happy.
The Zenius advantage
Effortless hiring
Say goodbye to staffing headaches.
Tailor-made teams
Handpick skills and build versatile teams.
Fast recruitment
Kickstart real work in under 21 days.
No setup fee
So you only pay for work that matters.
How it works
Three steps to effortless hiring.
We’ve cracked the hiring code. With a simple, three-step process, we help you build a team brimming with potential.
01
Reach out
Together, we’ll plan a scope of work for your specific needs.
02
Pick your champions
Our team will find the best
candidates for you.
03
Say hello!
Onboard your team, show them how you do things and watch your business take off!
Lightning doesn’t strike twice. But Zenius aces it every time.
The best remote teams you can ask for, on a simple, monthly subscription plan.
Frequently asked questions
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your new team?
Onboard high-caliber, dedicated, full-time team members on a flexible monthly plan.
Let our staffing experts handle screening, hiring, training, onboarding, payroll, everyday HR and more.
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