Last updated on 11th Nov. 2024
For the purpose of these Terms and Conditions, The term “we”, “us”, “our” used anywhere on this page shall mean ZENIUS VENTURES LLP and “you”, “your”, “user”, “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.
Your use of the website and/or purchase from us are governed by following Terms and Conditions:
The content of the pages of this website is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.
Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.
From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.
You may not create a link to our website from another website or document without ZENIUS VENTURES LLP’s prior written consent.
Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India.
We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time
Replacement Policy:
The Client will be provided with the option to replace the assigned Service Provider(s) in case of any on-going issues between the Client and the assigned Service Provider(s) in relation to the quality and/or timelines of the deliverables.
However, in the event the Client requests for such replacement of the assigned Service Provider(s), the Client agrees to solely undertake all the handover formalities concerning such replacement to the new Service Provider(s).
The Client also agrees that the Company shall not be obligated to respond to any replacement requests, in case of repeated requests for replacements by the Client in a short span of time. However, in such events, the Company may conduct its internal enquiry and basis the findings of such enquiry and upon its sole discretion shall decide whether to replace the assigned Service Provider(s) to the Client.
Refund Policy:
Once you have received the product and/or service, the only event where you can request for a refund is if the product and/or service does not match the description as mentioned on the Platform.
Any request for refund must be submitted within three days from the date of the Transaction.
The client may submit a claim for a refund for a purchase made, by contacting us at oc.suinez@tcatnoc and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required.
Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
Cancellation or Contract Termination Policy:
Either party, Zenius Ventures LLP or the client can terminate the contract by giving 15 days written notice to the other party.
If you would like Zenius Ventures LLP to provide a longer notice period for the termination of the contract, we can accommodate such a request provided you (the client) also agree to provide a notice period of equal duration.
